Saturday Morning Sales

Kevin Latchford

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In Sales There 's No Such Thing As Secret Sauce - March 11, 2017

One small indulgence I give myself is watching the food shows. Some of my favorites travel from city to city and state to state visiting diners and little holes-in-wall. I’ve always preferred a local greasy spoon to a high-end steak joint. So naturally I gravitate to these shows. Every so often I get drawn in to the explanation by the chef as they describe the recipe and how to’s in putting a dish together. I’m never afraid to try something in the kitchen, and by watching these shows, I will give these new dishes a shot.

 

Every so often though, just when I’m getting excited about a new food item, the chef blurts out – it’s a secret sauce (or secret ingredient), and my frustration kicks in. How dare you get my taste buds so excited and then shut me down. Then I laugh and move on to something else on my honey-do list.

 

I thought about these food shows the other day when being solicited by a “sales coach” who wanted to pitch me on using his services. He wants me to hire him to bring a “secret sauce recipe” to my sales team. Once again I laughed and moved on to something else on my (business) honey-do list.

 

When it comes to sales, there is no secret sauce, and you will be hard pressed to prove otherwise. Don’t get me wrong, I do believe there is a time and place to seek sales training, but even with the biggest sales training programs out there, think Sandler Sales Institute as an example, the training is based around management of real world processes in business. Sandler doesn’t necessarily have a secret sauce, instead they have a teaching style, and those who learn from Sandler learn methods that can be applied in a variety of sales settings.

 

Although I am Sandler trained, I’m not a spokesman, rather an observer of the sales world around me. Over the course of my 23 year career I’ve had the opportunity to be involved in a variety of third-party training programs and I’ve also taught many on my own.

 

Selling, at its core, is about building a relationship with someone. Nothing more, nothing less. Is there a secret sauce to dating? Is there a secret sauce to starting a new school? Is there a secret sauce to interviewing for a new job? Some may say yes, but I say no. Implying that you need a secret sauce to be successful in relationships, at least to me, is a sad testament to our culture. Instead, I would prefer to guide sales people toward training that is grounded in openness.

 

A short post this week, but one I felt the need to write. Not only have I been contacted lately by the snake oil salesman pitching his secret sauce to sales training success, many of my colleagues have as well. Successful sales people can be trained. Successful sales people can learn new techniques. But, truly successful sales people, the ‘A’ level sales people, know there is no secret sauce. Their success comes from building relationships with their prospects and clients, managing those relationships with care, and sticking to traditional fundamentals of selling. Remember the old saying, if it seems too good to be true, it likely is.

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